It’s important for your broker to have professional indemnity cover to ensure that you’re protected if your insurance broker has been negligent in dealing with an insurer on your behalf.
An insurance broker should keep in touch with clients, perhaps via a newsletter or an annual update visit. They should also be proactive in recommending changes or additions to your cover, depending on market conditions, or important events in your life, such as the birth of a child or a child reaching the age of 18.
Your insurance broker should handle all of your claims queries on your behalf and ensure that the process runs smoothly. Your insurance broker should be able to deal with difficult claimsor disputes about your coverage.
Word of mouth is the best way to establish your insurance broker's reputation for service.
Your insurance broker should be earning his fee from the insurance company who underwrites your policy; their fee should not be your responsibility. Hollard has carefully chosen insurance brokers in Botswana who will be happy to give you more information – and address all your insurance queries.