It’s important for your broker to have professional indemnity cover to ensure that you’re protected if your insurance broker has been negligent in dealing with an insurer on your behalf.
Ask to see proof of your insurance broker's credentials and ask about their experience and client base. Hollard Zambia deals with all Pensions and Insurance Authority approved brokers.
An insurance broker should keep in touch with clients, perhaps via a newsletter or an annual update visit. They should also be proactive in recommending changes or additions to your cover, depending on market conditions, or important events in your life, such as the birth of a child or a child reaching the age of 18.
Your insurance broker should handle all of your claims queries on your behalf and ensure that the process runs smoothly. Your insurance broker should be able to deal with difficult claimsor disputes about your coverage.
This is particularly important when there is an emergency to be dealt with such as advice about an insurance claim when you’re involved in a car accident.
Word of mouth is the best way to establish your insurance broker's reputation for service.
Your insurance broker should be earning his fee from the insurance company who underwrites your policy; their fee should not be your responsibility. Hollard has carefully chosen insurance brokers in Botswana who will be happy to give you more information – and address all your insurance queries.