How to claim - Life Cover

Step 1 - Get in touch with us.

Tell us of the insured’s death in writing within three months from the date of the event giving rise to the claim. We will tell him what evidence and other documents we need to process the claim. 

Step 2 -  Find out what forms to fill in.

Send us the evidence and other documents we ask for within three months from the date that we ask for it. We typically need the following documents (but these may not be all):

  • Death claim form: this needs to be completed by you
  • a copy of the relevant Police report (if applicable)
  • a certified copy of the death certificate or “notice of death form” of the deceased
  • a certified copy of the identity card/passport of the deceased
  • a certified copy of the identity card/passport of the beneficiary
  • police report if the cause of death is accidental
  • in the event of the death of a child, a full birth certificate showing the names of the parents if the child is younger than 16 years. Where the deceased child is older than 16 years his/her identity card/passport will be required
  • in the case of the death of the Principal Member, the claimant must submit proof of his/her relationship to the Principal Member or must be the nominated beneficiary.

If we ask for an original certified copy of a document, we will not accept a certified copy of a previously certified copy. All information must be provided in the format we prescribe and without expense to us.

Step 3 - Send us the forms.

 If the steps above are not followed, and/or the claimant does not send us the information we ask for within the time period given above, you may lose your right to claim. You can send them to us in three ways:

Physical Address:  Hollard Insurance Zambia, Stand No. 2374, Pangaea Office Park, Great East Road, Lusaka

Postal Address:  Post.Net 484, Private Bag 891, Manda Hill, Lusaka Hollard Life : Post.Net 723, P/Bag E891, Manda Hill, Lusaka

mail: claims@hollardzam.com

Fax: +260 211 255 681