Travel Insurance | Trip Insurance

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Departure date:

Return date:

Number of adults

Number of children

Age of adult travellers:

Younger than 71 years old (on date of return)

71 years to 81 years (on date of return)

Are all travellers residents of Zambia?

Yes

Do you want multiple trip insurance?

Yes

Promotional code:

What Travel Insurance gives you.

Medical Expenses Benefit - for the immediate treatment of unforeseen medical emergency or dental work, including charges for medical transportation.
Personal Liability Benefit - should you become legally liable for accidental bodily harm or death of any person or accidental loss or damage to property
Personal Accident Benefit - death or permanent disability following an unexpected accident

Luggage Benefit - if your personal baggage is damaged, stolen, destroyed or lost.
Online claims submission and fair claim handling
Supported and Administered by Oojah Travel Protection

Compare our product options.

	Senior incl USA/Canada	Senior excl USA/Canada
Maximum Age	81 years	81 years
Medical & Repatriation Expenses	K517,000	K517,000
Medical expenses as a result of terrorism	K517,000	K517,000
Medical Evacuation/Repatriation/Transportation	Real Expense	Real Expense
Burial/Cremation/Return of mortal remains	Real Expense	Real Expense
Medical excess in-patient	Nil	Nil
Medical & Dental excess out-patient	K360	K360
Travel Delay	K258	K258
Travel Delay Excess	12 Hours	12 Hours
Missed Connection	K775	K775
Missed Connection Excess	4 Hours	4 Hours
Personal Baggage	K5,170	K5,170
Personal Baggage Excess	K258	10% of claim min. K258
Baggage Delay	K775	K775
Baggage Delay Excess	12 Hours	12 Hours
Loss of cash and/or passport	K1,034	K1,034
Loss of cash and/or passport Excess	K155	K155
Personal Liability	K517,000	K517,000
Personal Accident	Refer below	Refer below
Permanent Disablement	K25,850	K25,850
Death	K51,700	K51,700
Hijack of Public Conveyance	K2,585	K2,585
Carrier Accumulation Limit	K15,510,090	K15,510,090
Emergency dental treatment	K1,034	K1,034

What you are covered for.

31 Medical conditions you already have
101 Sports and Activities
Winter sports and Cruise travel insurance
Children covered for free
Family and Groups of 10+ discount
Top-up for free medical cover
Senior travel insurance (up to 81 years)
Holiday and Business travel insurance
Medical emergency
Cancel your trip due to illness, injury or death

Cancel for any reason
Flight depart late
Miss a connecting flight or cruise
Theft or damage to personal belongings
You become legally liable
Bad weather
An unexpected strike
Your bags are delayed
Accidental death or permanent disability
Repatriation of mortal remains
Unexpected terrorist attack

What you need to know.

Please note: You must read the policy wording carefully to ensure you select the cover that is most suitable to your needs and financial situation.

Call us: 260 211 387 416 if you need more information.

Call us for authorisation.

There are some things we must authorise. When you need medical treatment for costs higher than K10,000 you MUST call us for authorisation BEFORE you receive the treatment, unless you are being treated in the emergency department for a life threatening condition.

Call: +260 211 387 416

Authorisation of expenses

Some activities are not covered.

We know that there are lots of fun and exciting things to do overseas. We are not saying don't do them - but we are saying that we can't cover you for high-risk activities be they in the air (Parachuting, Skydiving, Hang Gliding), on the snow (off-piste skiing), or on solid rock (Mountaineering or Rock Climbing).

List of activities we cover.

Some countries are not covered.

The British and Foreign Commonwealth provides good free travel advice - check their advice on where you are going before you book your trip.

If they advise do not travel to a country (e.g. Syria anyone?) or even to a region or part of a country, you won't be covered if you go there and anything happens to you.

Equally you aren't covered for cancellation costs simply because you've changed your mind about where you want to travel unless you have Cancel for Any Reason cover.

Email us with where you are going, and we'll help you with what to look out for and what to avoid.

Email: travelinsurance@hollardti.co.za

See what else it is you need to know

Buy your travel insurance policy when you pay for your trip

Protect your financial investment. Make sure you are covered for absolutely any reason! Yes, you can even be covered if you have to cancel because your wedding has been cancelled and therefore the honeymoon is off.

To make sure you activate the cancel for any reason benefit, you must buy your travel insurance within 24 hours of paying for your trip.

This does not mean you cannot get cover if you have already paid for your trip, however, the cover will be limited to the following reasons:

Illness, injury or death not related to a pre-existing medical condition
Being made redundant by your employer
Damage to your home or burglary affecting your home
Your compulsory quarantine
An unexpected terrorist incident 14 days or less before your trip
Unforeseen supplier financial default

Report theft to the police or airline immediately.

You must report the theft of personal belongings to the police within 24 hours, be it from your room or on your person. We will need a copy of the police report when you submit your claim.

Similarly, if your baggage is damaged or items have been removed, obtain a report from the airline before you leave the baggage collection area and claim from the airline first.

Alcohol-related claims are not covered

Yes, we know that most people enjoy a drink while on holiday but you aren't covered for any claim where alcohol is a factor.

Get written confirmation

So your baggage is delayed for 2 days. You buy clothing and toiletries (keep the receipts) and now you want to claim for the extra costs. Please ask the airline for a letter to confirm how long your baggage was delayed for. This is proof that your baggage was delayed and we can finalise your claim immediately.

Similarly, if your flight was delayed, we must know the reason for the delay. If the flight was delayed due to a technical problem you are covered. We do not cover delays due to operational reasons as this is deemed to be “in the control of the airline”, such as crew shortages.

You have to cancel your trip. Contact your airline and accommodation provider IMMEDIATELY and ask for a letter confirming their cancellation policy. We want to pay your claim as soon as possible, however, without this letter we do not know how much we should pay you.

You receive medical treatment whilst on your trip, OR you need to cancel your trip due to a medical reason. We are not a medical-aid and do not have access to your medical records. Make sure you obtain a written diagnosis from your doctor. If your claim is related to illness we will also need your medical history. We are not trying to delay the process, however, we need to determine whether your claim is related to a pre-existing medical condition.

You need a motorcycle/driver’s license

We know it looks like fun. If you have absolutely no training and no experience at handling a two-wheeled machine at home, what makes you think you'll magically acquire those skills in a foreign country?

While thousands of visitors each year rent a motorcycle or scooter and ride around Southeast Asia unlicensed, if you don't have a valid license and have a crash it's pretty straightforward: you're riding illegally and you're not covered.

Contact Us.

Claims.

FAQ.

Telephone number:

+260 211 387 416

Email:
travelinsurance@hollardti.co.za

Fax:
0866 43 44 36

Customer service:
Mon -Thurs: 08:00 – 17:00
Fri: 08:00 – 16:30

Overseas Medical Emergency Assistance:
+27 11 991 8610

You can submit your insurance claim online by following the steps below.

Please remember to:

Keep your original bills and receipts until your claim has been finalised.
Once the claim has been submitted, you will receive an email as proof of submission with your claim number.
Please save all documents in PDF format in order for you to upload successfully.

If you have any questions, please visit the FAQ or contact us by email claims@oojahtravel.co.za or phone +260 211 387 416

Submit a new claim Update an existing claim

Visit FAQ's

Travel Insurance.

Protects you and your family when you travel abroad.