Travel Insurance

What Travel Insurance gives you

• Medical Expenses Benefit - for the immediate treatment of unforeseen medical emergencies or dental work, including charges for medical transportation
• Personal Liability Benefit - should you become legally liable for accidental bodily harm or death of any person or accidental loss or damage to property
• Personal Accident Benefit - death or permanent disability following an unexpected accident

• Luggage Benefit - if your personal baggage is damaged, stolen, destroyed or lost
• Online claims submission and fair claim handling

What you need to know

Please note: You must read the policy wording carefully to ensure you select the cover that is most suitable to your needs and financial situation.

Call us: +260 211 387 416 if you need more information.

Call us for authorisation

There are some things we MUST authorise.  You must call us:

• Before you receive treatment if you are conscious and do not require life-threatening treatment, or

• Before you are admitted into a hospital, or

• Immediately when your condition has been stabilised in the emergency department.

• In the event of treatment for a life-threatening emergency, you must call us within 24 hours of the initial treatment unless you are unconscious.  If you are conscious but cannot call because of your condition, someone else (a family member or travel companion) must call us on your behalf immediately when they know about your treatment.

• Immediately when you test positive for Covid19

Call us: +260 211 387 416

Some activities are not covered

We know that there are lots of fun and exciting things to do overseas. We are not saying don't do them - but we are saying that we can't cover you for high-risk activities be they in the air (Parachuting, Skydiving, Hang Gliding), on the snow (off-piste skiing), or on solid rock (Mountaineering or Rock Climbing).

• List of activities we cover.

Pre-existing medical conditions

1. At Hollard Travel Insurance we define pre-existing medical conditions.  There are certain pre-existing medical conditions that we can cover, however, we cannot cover high-risk pre-existing medical conditions.
    
2. Please read the below to check whether your condition is covered or not.  If you are unsure, please declare your medical conditions to us for a decision on cover.
    

• pre-existing medical conditions

Some countries are not covered

The British and Foreign Commonwealth provides good free travel advice - check their advice on where you are going before you book your trip.

If they advise you not to travel to a country (e.g. Syria anyone?) or even to a region or part of a country, you won't be covered if you go there and anything happens to you.

Equally, you aren't covered for cancellation costs simply because you've changed your mind about where you want to travel unless you have Cancel for Any Reason cover.

Email us with where you are going, and we'll help you with what to look out for and what to avoid.

Email: travelinsurance@hollardti.co.za

Contact Us

Telephone number:

+260 211 387 416

Email:
travelinsurance@hollardti.co.za

Fax:
0866 43 44 36

Customer service:
Mon -Thurs: 08:00 – 17:00
Fri: 08:00 – 16:30

Overseas Medical Emergency Assistance:
+27 11 991 8610

Claims

You can submit your insurance claim online by following the steps below.

Please remember to:

• Keep your original bills and receipts until your claim has been finalised.
• Once the claim has been submitted, you will receive an email as proof of submission with your claim number.
• Please save all documents in PDF format in order for you to upload successfully.

If you have any questions, please visit the FAQ or contact us by email at claims@oojahtravel.co.za or phone at +260 211 387 416

Submit a new claim Update an existing claim